Warranty & Exchange and Return Policy

Sales & Return Policy

    • Timeframe: Returns within 1 day (24 hours), and exchanges within 3 days from the date of purchase or delivery.
    • Product Condition: Items must be in original condition, unused, in original packaging, including all accessories.
    • Exclusions: No returns or exchanges for helmets, apparel (after use), or vehicles and parts that have been installed or modified.
    • Warranty: Covers manufacturing defects only; excludes misuse, negligence, or accidents.
    • Refunds: Processed via the original payment method or another method specified by the seller within 14 business days.
    • Shipping Fees: Customers bear all shipping costs for returns or exchanges (unless the item has a manufacturing defect).
    • Forms & Acknowledgments: The store reserves the right to require the customer’s signature on any delivery, inspection, or official forms.
    • Policy Updates: We reserve the right to amend or update this policy at any time without prior notice.


Warranty Details & Claims:

The LS2 warranty is valid from 2-5* years from the date of purchase.


PRODUCTS WITH A 5-YEAR WARRANTY

FF399 VALIANT

FF900 VALIANT II

FF313 VORTEX

MX471 XTRA

MX470 SUBVERTER

FF327 CHALLENGER

FF805 THUNDER

MX701 EXPLORER

FF811 VECTOR II

MX703 XFORCE

FF807 DRAGON

FF906 ADVANT

FF901 ADVANT X

FF901 ADVANT CARBON

FF910 ADVANT II


LIMITATIONS AND EXCLUSIONS

LS2 cannot be held liable regarding the product in the following circumstances:

    • Any damage caused by accidents.
    • Any scratches, abrasions, deterioration, detaching of paint or other damages caused to the helmet visor or to the external painted parts of it by accidental impacts.
    • Any damage caused by incorrect/improper use, lack of maintenance/care, correct wear of internal and external elements.
    • Any modification made by the user or by third parties.
    • Any damage caused by use of/contact with harmful chemical products or an intense heat source.
    • Any damage caused by the application of stickers/adhesives.
    • Any damage caused by any type of painting/lacquering applied in the external shell by the user or by third parties.
    • Any damage caused by use of incompatible accessories sold by other company.
    • Any use of assembly of unauthorized accessories.

If during the 2–5-year warranty period there is any problem covered by the warranty, LS2 undertakes to repair or replace any defective components, up to a maximum value limit which is the purchase value of the helmet.

In all cases, the maximum warranty period is 5-years. Replacement of a component during this period does not prolong this period.


PROCEDURE

The customer must fill out all the fields of the warranty card with truthful data via https://ls2helmets.com/warranty and send it to LS2 when purchasing the helmet. All warranty claims must be made through the LS2 dealer who sold the helmet.

The purchaser must notify the dealer if there is any problem with the helmet along with the subject of the claim and return it together with the warranty card filled out when the helmet was purchased. This warranty does not affect in any way the statutory rights of the purchaser.


We recommend you replace your helmet for a new one after a period of 5 years from the date of purchase, to protect your health from certain external factors that could be prejudicial to the safety characteristics of this essential piece of protective equipment.


WE WILL NOT ACCEPT REGISTRATIONS LATER THAN 15 DAYS FROM THE DATE OF PURCHASE.


Tamara Installment Cancellation Policy:


Same-Day Cancellations: Customers are eligible for a 100% refund if the cancellation request is submitted on the same date the order was placed (before 11:59 PM).


Post-Date Cancellations: In the event of a cancellation or refund request for any reason whatsoever after the date of purchase, a 6% administrative and processing fee will be deducted from the total invoice value. These are non-recoverable service charges mandated by the payment provider.


All refunds will be processed through the Tamara system according to their standard procedures, minus the aforementioned fees.